Mr. Normand and his staff adhered to prioritizing my concerns as a victim of a MVA. He personally made sure I would not have the burden of dealing with any insurance agencies when receiving treatment for my injuries. His office personnel were always cordial when coming into the office. When I would send email communication, I would receive prompt answers and that assured me that I was being taken care of and my well-being was taken into consideration. I felt confident that his involvement resulted in the best possible outcome. I am pleased with my experience and would recommend Mr. Normand to anyone who needs to be sure they are not overlooked when the unexpected happens.